Privacy Policy

At Hembla experten we respect your privacy and keep your data safe. Here's the most important information in simple terms:

What we collect: Your name, contact details, address, payment details, and information about the services you book. Sometimes we also collect technical information like your IP address or location (with your consent).
Why we collect it: To deliver the services you order, manage your account, process payments, improve our services, and (if you agree) send you relevant offers.
Who we share it with: Only with trusted partners who help us provide our services, like payment processors, IT hosting, and support providers. We never sell your data.
How long we keep it: Only as long as needed to provide our services or meet Swedish legal requirements (like 7 years for accounting records). Then we delete or anonymise it.
Your rights: You can ask to see your data, correct it, delete it, or limit how it's used. You can also withdraw consent for marketing at any time.
Contact us at: support@hembla-experten.se if you have any questions or want to use your rights.

Last updated: October 26, 2025

This policy explains how we collect, use, and protect your personal information when you interact with Hembla experten in Sweden. By using our services, you agree to the practices described in this policy.

1. Who We Are

Hembla experten: Provides cleaning, repairs, childcare, event assistance, and other home services.

This privacy policy applies only to Hembla experten. Your personal data will be stored only within Hembla experten. We process your data in accordance with Swedish data protection law, including GDPR.

2. Information We Collect

We only collect the personal information needed to deliver, manage, and improve our services:

a) Personal Identification Information: Name, address, email, phone number, personal identity number (personnummer) if required for billing or verification.
c) Technical Data: Device type, IP address, browser type, and cookies (see Section 8).
d) Location Data: With your consent, we may collect location information to provide location-based services (e.g., finding the nearest technician).
e) Communication Data: Emails, phone calls, or messages sent to us, including attachments and related correspondence.

3. Why We Use Your Data

Service Delivery: To process bookings, deliver requested services, and manage your account.
Billing & Payments: To process transactions and comply with Swedish accounting laws.
Customer Support: To respond to inquiries or complaints.
Service Improvement: To analyse trends and develop new offerings.
Personalisation: To tailor services and offers (with consent).
Marketing: To send relevant offers (only if you have opted in).
Legal Compliance: To comply with Swedish laws.
Security & Fraud Prevention: To detect and prevent misuse of our services.

4. Sharing Your Data

a) With Service Providers: We use trusted third parties for payment processing, IT hosting, analytics, and customer communication, all compliant with GDPR.
b) Legal & Regulatory: We may share data if required by Swedish law, court order, or governmental authority (e.g., Skatteverket). We never sell your data.

5. Data Storage & Retention

All data is stored on secure servers in Sweden.
Accounting records: 7 years (per Bokforingslagen).
Customer records: up to 3 years after last contact.
Marketing consent data: until you withdraw consent.
After retention, we securely delete or anonymise your data.

6. Your Rights

Access: Request a copy of your personal data.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your data when no longer needed.
Restriction: Limit how we process your data.
Objection: Object to certain processing, including marketing.
Data Portability: Receive your data in a machine-readable format.
Withdraw Consent: At any time for processing based on consent.
File a Complaint: With the Swedish Authority for Privacy Protection (IMY).

7. Security Measures

Encryption of sensitive data in storage and transmission.
Secure access control and authentication.
Regular system updates and monitoring.
Staff training on data protection.

8. Cookies & Tracking

Ensure basic website functionality.
Analyse site usage (with consent).
Personalise marketing (with consent).

You can manage your cookie preferences via our Cookie Settings page at any time.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or Swedish law. Any changes will be posted on our website with the updated date.

10. Contact Us

If you have questions about your personal data or this policy, contact us at:

Hembla experten
Kikarvagen 18 17546 Jarfalla stockholm
📧 Support@hembla-experten.se