❓ FAQ

No — same-day bookings are final.

We aim to arrive within 3 hours of booking confirmation.

If the delay is on our side, you may be eligible for a full refund.

Yes, only if the cancellation is made within the allowed time or if the issue is on our side.

Standard services – Cancel or reschedule up to 24 hours before for free.

Same-day services – Non-cancellable and non-refundable once booked.

Yes, if safe to do so — additional charges may apply.

Yes, unless otherwise agreed in advance.

Cleaning and household tasks based on your booking. Repairs or childcare are not included.

Yes, all Hembla professionals are vetted and trained to ensure high-quality and reliable service.

Your satisfaction is important to us. Contact us and we will resolve the issue promptly.

Payment is taken in full at the time of booking via card, Swish, or approved online platforms, or if you select invoice.

We offer secure payment options including card payments and other local methods depending on your location.

Not necessarily. You can choose to be present or arrange secure access for our team.

Yes, you can reschedule or cancel within the allowed timeframe. Please refer to our cancellation policy for details.

Yes, you can book one-time services or set up recurring appointments (weekly, bi-weekly, or monthly)

Hembla provides a wide range of home services including regular cleaning, deep cleaning, move-in/move-out cleaning, window and balcony cleaning, upholstery care, housemaid services, and more — all tailored to your needs.

Hembla operates in selected areas. You can check availability during booking.

If reported within 24 hours, we may offer a re-clean, repair, or partial refund.

Email: support@hembla-experten.se within 24 hours of service completion.

Yes, we use secure systems to protect your personal and payment information.

Yes — all staff are trained, insured, and background-checked.

Please report within 24 hours. We are not responsible for pre-existing damage, unsecured items, or undisclosed high-value goods.

The duration depends on the service type and home size. Estimated time is provided during booking.

Standard services do not include heavy-duty cleaning, hazardous material handling, or repair work unless booked separately.

We offer a wide range of services including regular cleaning, deep cleaning, move-in/move-out cleaning, window cleaning, upholstery care, and housemaid services

Yes, we prioritize safe and eco-conscious cleaning methods suitable for your home and environment.

We recommend providing your preferred products, but supplies can be arranged for certain services if needed.